RETURNS
UNITED KINGDOM - FREE RETURNS / ALL ITEMS
EUROPEAN UNION - FREE RETURNS / ALL ITEMS
REST OF WORLD - £4.99 / ALL ITEMS
We do everything we can to ensure the quality of our artworks and their safe delivery.
If you’re unhappy with your order, please use our RETURNS PORTAL within 14 days of receiving your item.
Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
After 14 days, we reserve the right to refuse a refund or exchange.
Once received we will refund you in full or we are happy to process an exchange.
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within three days.
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
In the unlikely event, you are unhappy with your order and it is has been custom printed for you, please contact us directly.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at studio@bukikoshoni.com
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Nonrefundable items (if applicable)
Limited Edtion Signed Prints // Books with obvious signs of use.
We will not accept returns or exchange on sale items. All sale purchases are final.